FAQ

Frequently Asked Questions (FAQ)

How can I place an order on mylabubu.co.uk ?

To place an order, simply browse our website, select the products you wish to purchase, add them to your basket, and follow the checkout instructions to complete your order.

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What payment methods do you accept?

We accept

• Credit/debit cards

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What if I don’t receive emails from you?

We manually send emails to all customers. If you don’t receive any, it’s likely an issue with your email provider. Please check your spam or junk folder immediately.
We send a confirmation email right after purchase, a preparation-in-progress email, a shipped-order email with tracking, tracking updates, and special notes if needed.
If you still don’t receive our emails, kindly write to us with the subject:
“Email confirmation issue – Urgent”

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When will my items be delivered?

Delivery times vary depending on factors such as product availability, your delivery location, and the chosen shipping method. For full details, please refer to our Shipping Policy.

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Can I cancel or change my order?

If you wish to cancel or amend your order, please contact us as soon as possible. We will do our best to accommodate your request, but cannot guarantee changes once the order has been processed.

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How do I return an item?

Please refer to our Returns and Refund Policy for detailed information on how to return an item.

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I received a damaged item – what should I do?

If your item arrives damaged, please contact us immediately. We’ll work with you to resolve the issue quickly and to your satisfaction.

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How can I contact customer service?

If you have any questions, feel free to contact us at:

• Email: [email protected]
• Address: Shelton Street ,71-75 Covent Garden London WC2H 9JQ
• Phone: +44 75 20 39 8 356
• Mon–Fri: 9am–6pm